Maintenance Administrative Coordinator

JOB SUMMARY

Provides support to the Asset Management team in the areas of leasing, property management, maintenance, and administrative duties. Must be service oriented and strive to make tenants feel welcome and comfortable during their interactions with the Grand Junction Housing Authority. 

ESSENTIAL JOB FUNCTIONS

• Prepare and maintain files in accordance with applicable procedures and regulations.
• Prepare, by deadline, all required documents, correspondence, spreadsheets, or other reports.
• Answer and respond appropriately to incoming calls, walk-in, and virtual inquires, addresses requests for information or complaints. Interacts with staff from other departments, vendors, and the general public in person, by telephone or e-mail in order to respond to inquiries, provide advice, exchange information, receive complaints, resolve problems, and efficiently accomplish goals and objectives.
• Provides input, suggestions, and ideas regarding the improvement of departmental efficiency and/or to address specific operational issues.
• Completes variety of data management duties specific to copying, scanning, filing, and entering data appropriately in designated software system(s).
• Assists with work processing and/or manual or electronic distribution of correspondence and other materials within the division.
• Effectively presents information and responds to questions from clients, tenants, and the general public.
• Effectively cross-train and liaison with the Lead Property Manager.
• Recognize problems, analyze causes, and propose solutions.
• Oral and written communications must be clear and effective.
• On-site work is required to meet the needs of the organization. Remote work and flexible scheduling is available as approved by Supervisor.
• Performs other duties as assigned.

ADDITIONAL JOB FUNCTIONS

• Maintains the utmost confidentiality of all client, applicant and tenant information. 
• Must treat all people with respect and works with integrity and professional ethics, upholding the agency’s values and mission. Represents the agency in a positive, professional and ethical manner at all times. This specifically includes abiding by all of the ethical rules outlined in the Employee Handbook.
• Follows Grand Junction Housing Authority (GJHA), U.S. Department of Housing and Urban Development (HUD), Financial Partners and Colorado Housing and Finance Authority (CHFA) policies, procedures, rules and regulations, where applicable. Must have or acquire a working knowledge of all pertinent regulations applicable to the position.
• Demonstrates the ability to provide quality services to a culturally diverse population.  Must be respectful and professional at all times.
• Must be a team player and act at all times in a manner that is in the best interest of GJHA.
• Communicates and reports to the appropriate member of the Leadership and/or Executive Teams, any matters regarding liability and risk management issues at properties as well as any suggestions to improve or enhance quality of life issues provided by the clients/residents.
• Uses a time management system and other organizational calendaring and communication tools set up by the GJHA.
• Establishes and maintains effective working relationships with other employees and community agencies.  
• Ability to work in a team environment placing the interests of the team above their own.
• Meets deadlines as assigned and demonstrates excellent attention to detail.
• Responsible to maintain office in a neat and clean manner. No information relating to clients, applicants and tenants, including files and computer screens, visible to office visitors or left on the desk after work hours.

MINIMUM QUALIFICATIONS / SKILLS NEEDED

• High school diploma or equivalent required.  Additional two years of college with emphasis in public or business administration or subject areas appropriate to the assigned duties, or any combination of administrative experience in single family mortgage lending and/or property management/leasing. Work experience should be appropriate to this position.
• Ability to effectively use and operate HAB software to input data, read, and analyze reports to complete require work within 3 months of hire.
• Adapt effectively to change in the work environment.  Work under pressure of deadlines with frequent interruptions.  Must respond calmly and professionally to emergency situations.
• Ability to make rational and appropriate decisions.
• Excellent organizational skills, exercise independent judgment and work with limited supervision, including ability to assess and prioritize multiple tasks, projects and demands.
• Effective communication, both verbal and written.
• Skill in computer applications including the Microsoft Office Suite..
• Skill in interacting with people of different social, economic, and ethnic backgrounds with patience and professionalism.  Ability to de-escalate upset customers.
• Occasional in town travel, using GJHA-owned vehicle.  Minimal out of town training may be required.
• Requires a valid Colorado Driver’s License and the ability to be insured at standard rates.
• Criminal background checks and drug screening will be required. 
   

The pay range for this non-exempt position is $51,022-$71,430 annually and would be eligible for discretionary, performance-based bonuses. The position is benefit eligible with a benefit menu that includes health, dental, vision, basic life insurance, paid time off accruals, and holiday pay. The weekly schedule is typically 8 hours a day, Monday through Friday, 40 hours per week, with the possibility of occasional overtime. This position requires full time work in-person, on site.